Resolving Comments

Learn how to mark feedback as complete and track progress on your audio projects.

What Does “Resolving” Mean?

Resolving a comment means marking it as done or addressed. It’s a way to:

• Track which feedback has been implemented
• Hide completed discussions from view
• Maintain a clean comment thread
• Show progress to clients and collaborators

Resolved comments don’t disappear - they’re just hidden by default to reduce clutter.

How to Resolve a Comment

Resolving Your Own Comments

1. Locate the comment you want to resolve
2. Click the checkmark icon (✓) in the comment header
3. The comment is marked as resolved immediately

Visual changes:

• Comment background changes to light gray
• Checkmark icon fills in (✓ → ✓)
• “Resolved by [Your Name]” appears below comment
• Comment collapses (can be expanded to view)

Resolving Others’ Comments

Who can resolve:

• Track owner
• Drive admins
• Drive editors
• Comment author (can resolve their own)
• Viewers cannot resolve comments

Process:

1. Click the checkmark on any comment
2. You’re shown as resolver
3. Original author receives notification

Best practice: Add a reply explaining what was done before resolving:

Original: "Vocal too quiet at 1:30"
Reply: "Boosted by 3dB - please review"
[Resolve]

Viewing Resolved Comments

Show/Hide Resolved

By default, resolved comments are hidden. To view them:

1. Look for “Show Resolved” toggle above comment list
2. Click to reveal all resolved comments
3. Resolved comments appear with gray background
4. Click again to hide resolved comments

Filtering Options

View modes:

• Active Only (default) - Hide resolved comments
• All Comments - Show both resolved and active
• Resolved Only - Show only resolved comments

Access via dropdown menu above comments section.

Unresolving Comments

When to Unresolve

Reopen a comment if:

• Issue wasn’t fully addressed
• Client requests additional changes
• New version revealed the problem again
• Resolved by mistake

How to Unresolve

1. Show resolved comments (toggle view)
2. Find the comment to unresolve
3. Click the checkmark icon (now filled in: ✓)
4. Comment returns to active state

Who can unresolve:

• Original author
• Person who resolved it
• Drive admins
• Track owner

Notification: Original author notified when comment is unresolved.

Comment Resolution Workflow

For Track Owners/Producers

Review cycle:

1. Client/collaborator leaves feedback
2. You address the issue
3. Reply to comment with what you did
4. Resolve the comment
5. Client reviews and either accepts (stays resolved) or unresolves

Progress tracking:

• Check “Resolved” count vs “Active” count
• Shows how much work remains
• Use resolved view to review what’s been done

For Clients/Reviewers

Feedback process:

1. Leave comments on issues you find
2. Wait for producer to address + resolve
3. Review the changes
4. If good: Leave resolved
5. If not: Unresolve and explain what’s still wrong

Following up:

[Producer resolves your comment]

Option A - Satisfied:
"Perfect, sounds great now!" [leave resolved]

Option B - Not satisfied:
[Unresolve] "Still too quiet. Need 2-3 more dB"

For Teams

Assign ownership with @mentions:

"Drums too loud" - @john can you reduce?

[John replies: "Done, reduced by 4dB"]
[John resolves comment]

Review chain:

1. Engineer identifies issue → Comments
2. Producer fixes → Replies and resolves
3. Engineer reviews → Leaves resolved or unresolves
4. Loop continues until all parties satisfied

Bulk Resolution

Resolving Multiple Comments (Pro/Studio)

Select and resolve many comments at once:

1. Enable checkbox mode (toggle in top-right)
2. Check comments to resolve
3. Click Resolve Selected button
4. All selected comments marked resolved simultaneously

Use cases:

• End of project - resolve all remaining minor comments
• After major revision - resolve all comments from previous version
• Clean up resolved discussions after client sign-off

Auto-Resolution Rules (Studio Plan)

Set up automatic resolution:

Rule examples:

• Auto-resolve comments older than 30 days with no replies
• Auto-resolve when track owner replies with “fixed” or “done”
• Auto-resolve comments on archived tracks

Access in Settings → Automation → Comment Rules.

Resolution Etiquette

When to Resolve

Good times to resolve:

• ✅ Issue completely addressed
• ✅ Feedback implemented and verified
• ✅ Client/reviewer gives approval
• ✅ Comment becomes irrelevant (e.g., section removed)

Don’t resolve prematurely:

• ❌ Before actually fixing the issue
• ❌ If you disagree with feedback (discuss instead)
• ❌ To hide criticism or difficult conversations
• ❌ Other person’s comment without communication

Communicating Resolution

Add context when resolving:

❌ Just resolving: [click resolve]

✅ Explain first: "Reduced bass by 2dB at 1:45 as requested.
Let me know if it needs more adjustment." [then resolve]

Ask before resolving others’ comments:

"@sarah I've addressed your feedback on the drums.
OK if I resolve this comment?"

Resolution vs. Deletion

Use resolve for:

• Completed tasks
• Addressed feedback
• Implemented changes
• Historical record keeping

Use delete for:

• Duplicate comments
• Spam or test comments
• Accidentally posted comments
• Comments that violate guidelines

Never delete to hide legitimate feedback. Resolve instead.

Notifications

Who Gets Notified

When you resolve a comment:

• Original comment author (email + in-app)
• Anyone @mentioned in the comment
• Anyone who replied to the comment

Notification includes:

• Who resolved it
• Which comment on which track
• Link to view the resolved comment

When comment is unresolved:

• Person who resolved it
• Original author (if different)
• Recent participants in the thread

Managing Notifications

To reduce resolve notifications:

Settings → Notifications → Comment Activity:

• All resolutions: Every time (default)
• My comments only: Only when your comments are resolved
• None: No resolution notifications

Analytics and Reporting

Resolution Metrics (Pro/Studio)

Track your team’s resolution progress:

Dashboard metrics:

• Total comments: 45
• Active: 12
• Resolved: 33
• Resolution rate: 73%

Time tracking:

• Average time to resolve: 2.3 days
• Fastest resolution: 4 hours
• Oldest unresolved: 12 days

By collaborator:

• Most active resolver
• Comments resolved per person
• Response time statistics

Access in Settings → Analytics → Comments.

Export Resolved Comments

Generate reports of completed work:

1. Go to track → Comments
2. Filter to “Resolved Only”
3. Click Export (⋮ menu)
4. Choose format: PDF, CSV, or JSON
5. Download includes all resolved comments with metadata

Use cases:

• Client deliverable reports
• Project completion documentation
• Invoice backup (show work done)
• Portfolio case studies

Troubleshooting

Cannot resolve comment

Cause: Insufficient permissions

Solutions:

1. Verify you’re Editor or Admin (not Viewer)
2. Check if you own the track/drive
3. Ask track owner or admin to resolve
4. Request permission upgrade from drive admin

Resolve button missing

Cause: UI display issue or browser problem

Solutions:

1. Hover over comment to reveal actions
2. Click ⋮ menu → select “Resolve”
3. Refresh the page
4. Try different browser
5. Clear browser cache

Resolved comment reappearing

Cause: Someone unresolved it or filter changed

Solutions:

1. Check “Show Resolved” toggle - may be enabled
2. Look for “Unresolved by [Name]” in comment
3. Check activity log to see who changed status
4. Contact person who unresolved to discuss

Bulk resolve not working

Cause: Feature not available on your plan

Solutions:

1. Check if you have Pro or Studio plan
2. Resolve comments individually on Fan plan
3. Upgrade to access bulk operations
4. Use keyboard shortcut (Shift + R) for faster individual resolution

Related Articles

• Adding Timestamped Comments - Comment basics
• Using @Mentions - Notify team members
• Recording Audio Feedback - Audio comments
• Inviting Collaborators - Add team members

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